Refund Policy

At Pupelloa, we want you to have a smooth and satisfying shopping experience. If you have any concern with your order, please contact us and we'll be happy to assist.

Prepaid Orders

Orders paid in advance are not eligible for monetary refunds to the original payment method, except where a refund is required by applicable law.

Depending on the circumstances, we may offer:

• Replacement
• Exchange
• Store credit
• Another appropriate resolution

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at mithun@pupelloa.com with your order number and supporting photos/videos. We will review the issue and provide an appropriate resolution.

Change of Mind

Change-of-mind requests for prepaid orders are not eligible for a monetary refund. An exchange or store credit may be offered for eligible unused products.

Important

This policy does not limit any rights you may have under applicable consumer protection laws. Where the law requires a refund or other remedy, Pupelloa will comply with those requirements.

Contact Us

Pupelloa Customer Care
Email: mithun@pupelloa.com