Shipping Policy

Shipping Policy

 

At Pupelloa, we want your order to arrive safely and smoothly. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders are not typically processed on weekends or U.S. holidays.

During sales, holidays, or periods of high order volume, processing may take additional time.

2. Shipping & Delivery

After processing, orders are generally delivered within 5–12 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside of our reasonable control.

3. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to update after your package enters the carrier's system.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address changes cannot be made after an order is placed.

Pupelloa is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

5. Delivery Delays

Occasionally, shipments may experience delays due to circumstances such as:

  • Severe weather
  • Carrier delays
  • Holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our reasonable control

Such delays do not automatically qualify an order for cancellation or refund.

6. Lost or Missing Packages

If your package appears to be delayed or lost in transit, please first check the tracking information provided by the carrier.

If the carrier confirms that a package has been lost, the available resolution will be determined based on the circumstances and applicable policies.

7. Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please check:

  • Your mailbox or usual delivery location
  • Around your property
  • With household members
  • With neighbors
  • With your building's management or reception, if applicable

You may also contact the carrier directly for additional delivery information.

A package marked as “Delivered” by the carrier does not automatically qualify for a refund or replacement.

8. Damaged Packages

If your package arrives visibly damaged, please keep the packaging and take clear photographs of the package and product.

Damaged-product concerns should be reported as soon as possible so the issue can be reviewed under our Return & Refund Policy.

9. Returned or Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to receive the package, additional shipping costs may apply if reshipment is requested.

Orders returned to us for reasons attributable to the customer are not automatically eligible for a monetary refund.

10. Shipping Fees

Any applicable shipping charges will be displayed during checkout before the order is completed.

Unless otherwise stated, shipping charges are non-refundable once an order has been shipped.

11. U.S. Shipping

Our primary market is the United States. Shipping availability and delivery estimates may vary depending on the destination and product.

If a particular product cannot be shipped to a specific U.S. location, this will be communicated during the ordering process where applicable.

12. Order Cancellation

If you wish to cancel an order, cancellation must be requested before the order enters processing.

Once an order has been processed or shipped, it may no longer be eligible for cancellation.

For prepaid orders, any applicable resolution will be handled according to our Return & Refund Policy.

13. Questions About Your Shipment

For shipping-related questions, please contact:

Pupelloa Customer Care
Email: mithun@pupelloa.com

Please include your order number and tracking number, if available, when contacting us.

14. Important Notice

By placing an order with Pupelloa, you acknowledge that delivery timeframes are estimates and that certain shipping circumstances may be outside our reasonable control.

Nothing in this Shipping Policy is intended to limit any rights that cannot legally be excluded under applicable U.S. law.

Pupelloa 🐾
Made for Happy Pets. Chosen for Loving Pet Parents.