Terms of Service
Welcome to Pupelloa. These Terms of Service govern your use of the Pupelloa website and your purchase of products from our store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.
1. About Pupelloa
Pupelloa is an online pet store offering selected pet products and accessories for pet parents.
Throughout these Terms, the words “Pupelloa,” “we,” “us,” and “our” refer to Pupelloa.
The words “you” and “your” refer to the person using our website or purchasing our products.
2. Using Our Website
You agree to use the Pupelloa website only for lawful purposes.
You must not:
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Use our website for fraudulent or unlawful activities
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Attempt to interfere with the website's operation or security
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Copy or misuse our content, images, branding, or materials without permission
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Submit false, misleading, or fraudulent information
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Attempt to gain unauthorized access to our systems or accounts
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Use automated tools to access or collect information from our website in a way that is not authorized
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, pricing, and availability.
However, product colors, appearance, packaging, measurements, and other details may vary slightly from images or descriptions due to differences in displays, manufacturing, or product updates.
We reserve the right to correct errors or update product information when necessary.
4. Product Availability
Products displayed on our website are subject to availability.
We reserve the right to:
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Limit quantities available for purchase
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Discontinue products
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Change product specifications
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Correct inventory errors
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Cancel an order when a product is unavailable
If we cannot fulfill an order that you have already paid for, we will contact you and provide an appropriate resolution, including a refund where applicable.
5. Pricing
All product prices are displayed on our website and may change at any time.
We reserve the right to correct pricing errors.
If a product has been purchased at an incorrect price due to an obvious pricing or system error, we may contact you regarding the order and provide the available options, including cancellation and refund where applicable.
Applicable taxes, shipping charges, and other costs will be displayed at checkout when applicable.
6. Orders & Acceptance
Placing an order on our website does not automatically guarantee that the order will be accepted.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order request but does not necessarily mean that the order has been fully accepted for fulfillment.
We reserve the right to refuse or cancel an order for legitimate reasons, including:
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Product availability issues
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Pricing or listing errors
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Suspected fraudulent activity
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Incorrect customer information
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Shipping limitations
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Other circumstances that prevent us from reasonably fulfilling the order
If we cancel an order after payment has been received, we will issue an applicable refund.
7. Payment
Payment must be successfully completed through the payment methods available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments are processed through third-party payment providers. Their own terms and policies may also apply.
8. Shipping & Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery times are generally 5–12 business days after processing, depending on the product, destination, carrier, and shipping method.
Delivery estimates are not guaranteed dates.
Please review our Shipping Policy for complete information regarding processing, delivery, tracking, delays, incorrect addresses, and other shipping matters.
9. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Please review that policy before purchasing.
If you need assistance with a return or refund, contact us at:
mithun@pupelloa.com
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible.
11. Pet Product Safety
Pupelloa products are intended to be used according to their product descriptions, instructions, warnings, and intended purposes.
Pet owners are responsible for selecting products appropriate for their pets and for using products properly.
For toys, accessories, and other pet products, pets should be supervised where appropriate.
Always check product-specific instructions, size information, materials, and warnings before use.
Pupelloa is not responsible for problems resulting from misuse, improper use, unauthorized modification, or failure to follow product instructions.
12. Intellectual Property
All content appearing on the Pupelloa website, including but not limited to:
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Brand name
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Logo
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Product descriptions
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Graphics
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Images
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Text
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Website design
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Videos
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Other original materials
may be owned by or licensed to Pupelloa and may be protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or commercially use our content without prior written permission.
13. Third-Party Services & Links
Our website may use third-party services to provide payment processing, shipping, analytics, advertising, customer support, or other functionality.
We may also provide links to third-party websites.
Third-party services and websites are governed by their own terms and policies.
Pupelloa is not responsible for the content, availability, or practices of third-party websites that we do not control.
14. User Information
When placing an order or contacting us, you agree to provide accurate and current information.
You are responsible for ensuring that your:
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Name
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Email address
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Shipping address
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Billing information
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Contact information
are accurate.
Pupelloa is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
15. Website Availability
We work to keep the Pupelloa website available and functioning properly, but we do not guarantee that the website will always be:
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Available
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Error-free
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Uninterrupted
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Completely secure
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Free from technical issues