Privacy Policy
At Pupelloa, your privacy matters to us. This Privacy Policy explains what information we collect when you visit or shop on our website, how we use it, and the choices you may have regarding your information.
By using Pupelloa.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our store, place an order, contact us, or interact with our website, we may collect information such as:
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Your name
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Email address
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Billing and shipping address
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Phone number, when provided
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Order and purchase information
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Information you provide when contacting customer support
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Device, browser, and website usage information
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Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our services, and communicate with you.
2. How We Use Your Information
We may use your information to:
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Process and fulfill your orders
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Send order confirmations and shipping updates
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Provide customer support
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Respond to questions and requests
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Process payments through our payment providers
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Improve our products, website, and shopping experience
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Prevent fraud, abuse, and unauthorized activity
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Send promotional emails when you have chosen to receive them
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Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to our business activities unless permitted or required by applicable law.
3. Payments
When you make a purchase through Pupelloa, your payment information is processed by the applicable payment provider.
Pupelloa does not need to directly store your complete payment card information to process your order.
Payment providers may collect and process payment information according to their own privacy policies and terms.
4. Shopify & Service Providers
Pupelloa operates its online store using Shopify and may use third-party service providers to operate our business.
These providers may assist with services such as:
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Website hosting and operation
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Payment processing
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Order fulfillment
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Shipping and delivery
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Customer support
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Analytics
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Email communication
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Fraud prevention
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Marketing and advertising
These service providers may receive information only as reasonably necessary to provide their services or as otherwise permitted by law.
5. Cookies & Similar Technologies
Pupelloa and certain service providers may use cookies, pixels, tags, and similar technologies to:
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Keep our website functioning properly
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Remember your preferences
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Understand how visitors use our website
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Improve website performance
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Measure advertising and marketing effectiveness
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Provide relevant content or advertising where applicable
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some features of our website.
6. Marketing Communications
If you subscribe to our newsletter or otherwise choose to receive promotional communications, we may use your email address to send information about:
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New products
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Special offers
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Promotions
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Store updates
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Pet-related content
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Even if you opt out of marketing communications, we may still send important transactional messages, such as order confirmations, shipping updates, or customer-service communications.
7. How We Share Information
We may share personal information with trusted service providers when necessary to operate Pupelloa and fulfill your requests.
For example, information may be shared with providers involved in:
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Payment processing
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Order fulfillment
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Shipping
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Website and technology services
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Customer support
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Analytics
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Marketing and advertising
We may also disclose information when required to comply with applicable law, respond to lawful requests, protect our rights, or help prevent fraud or security issues.
8. Data Security
We take reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted to or stored by our services.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
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Provide our services
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Complete transactions
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Maintain business and transaction records
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Resolve disputes
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Prevent fraud
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Comply with legal obligations
When information is no longer reasonably necessary for these purposes, it may be deleted, anonymized, or securely disposed of as appropriate.
10. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain information
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Opt out of certain marketing communications
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Make other privacy requests provided under applicable law