Refund policy

1. Return Eligibility

We accept returns within 30 days of the delivery date if the following conditions are met:

The item is unused and in its original condition.
The item is returned in its original packaging.
Proof of purchase (order confirmation or receipt) is provided.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Used pet products
Personalized or custom-made items
Gift cards
Clearance or final sale items

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos of the product and packaging

If approved, we will provide a replacement or full refund at no additional cost.

4. Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it cannot be cancelled.

5. Change of Mind

If you simply change your mind after receiving the product, you may request a return within 30 days.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

6. Return Process

To request a return:

Contact our support team.
Wait for return authorization.
Follow the return instructions provided.
Ship the item back using a trackable shipping service.

Returns sent without prior authorization may not be accepted.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card company.
Contact your bank.

If you still have not received your refund after completing these steps, please contact us.

9. Exchanges

We replace items only if they are defective, damaged, or incorrect.

10. Return Shipping Costs

Customers are responsible for return shipping costs for non-defective returns.
Shipping costs are non-refundable.
If the product is damaged, defective, or incorrect, we will cover the return or replacement cost where applicable.

11. Refused Deliveries

If a package is refused or returned due to an incorrect address provided by the customer, refused delivery, or failure to collect the package, any shipping fees and applicable handling charges may be deducted from the refund.